Refund policy

Last updated: January 6, 2026

At SniffJoy, we sell dog-inspired tees, sweatshirts, and hoodies designed for everyday comfort and style. We take quality seriously and want you to be satisfied with your purchase.

Returns

We only accept returns under the following conditions:

  • The product arrives damaged, defective, or broken

  • The order did not arrive at all

If your item meets any of the above conditions, please contact us within 7 days of delivery.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Color or design preference

  • Normal wear and tear

Please review product details carefully before placing your order.

Refunds

Once your claim is approved:

  • A replacement or refund will be issued, depending on availability

  • Refunds (if applicable) will be processed to the original payment method

  • Processing time may take 5–10 business days

Proof Required

To process your request, we may ask for:

  • Clear photos or videos of the damaged/defective item

  • Order number and purchase details

Contact Us

For return or refund requests, reach out to us at:
📧 hello@sniffjoy.com

We appreciate your support and thank you for choosing SniffJoy 🐶❤️